Resale tickets for concerts and shows on Ticketmaster
Resell your tickets in three easy steps
Select the ticket to resell
If you have purchased a ticket for a concert or other event and show on Ticketmaster.it and the event organiser has enabled the resale service, you can select the ticket for resale in the section "My Tickets" > "Upcoming Events" or "My Orders" of your Ticketmaster.it account.
Choose by when to resell the ticket
You have everything under control. You set until which day your ticket can be resold. If you do not select a specific day, your ticket will remain on sale until the last available date for resale.
Get the payment
Once the ticket has been resold, the original order holder will be refunded the face price and the presale price of the ticket itself (excluding service fees and any shipping costs), less the cost of the resale service.
Easy and safe resale with Ticketmaster
Have you purchased tickets for concerts or other events, but can no longer attend? We guide you through the whole procedure: from the effective resale of the ticket to a new buyer, to the moment of reimbursement.
Reach as many buyers as possible
Ticketmaster brings millions of fans looking for tickets every day, offering you the best service to quickly resell your tickets.
Fast and safe service
Original tickets and reliable and safe transactions, to resell tickets at the identical price of the original ticket.
No hidden fees
We will tell you exactly how much you will receive when your tickets are resold, so there are no surprises.
You are in control
If the resale service is active for your event, you can decide if you want to confirm the automatic deadline offered by the system or choose an earlier customised date.
We assist you closely
When your tickets are resold, we take care of the hard work, such as making sure that your tickets are delivered to the new buyer, in order to give you one less worry.
Do you need to resell your tickets right now?
Here you can find all the information you need to resell tickets for concerts or other events that you purchased:
- 1. Log in to your Ticketmaster.it account
- 2. Enter the order containing the ticket you want to resell and click on the "Resell Tickets" service
- 3. Check the box next to the name of each ticket you wish to resell
- 4. Enter the resale closing date or confirm the automatic one offered by the system
- 5. Read and accept the Terms and Conditions of Resale and click on the "Confirm resale request" button
FAQs
- Log in to your Ticketmaster.it account
- Enter the order containing the ticket you want to resell and click on the "Resell Tickets" service
- Check the box next to the name of each ticket you wish to resell
- Enter the closing date for resale or confirm the date indicated
- Read and accept the Terms and Conditions of Resale and click on the "Confirm Resale" button
As resale involves the cancellation of the old ticket and the reissue of the ticket with the updated name, if you have purchased a traditional ticket, you will have to follow the procedure indicated in the email in order to fulfil your request. If you have purchased a digital ticket, please note that, following resale, access to the event of the original ticket will be denied.
Resale can be requested by the holder of the order.
Yes, the cost of the resale service ranges from 2.00€ to 4.00€ for each ticket resold. The service fee will only be charged if the ticket is resold to a new buyer. Once the ticket has been resold, the original order holder will be reimbursed the face price and the presale price of the ticket itself (excluding service fees and possible shipping costs), less the resale service fee. You will find the receipt for the service charge in the "My orders" section and in the "My requests" section.
No resale fee will be charged to the new ticket buyer. The ticket will be included in the normal sales process and the new buyer will have to bear the costs of any purchase on Ticketmaster.it
There are different deadlines depending on the delivery method selected at the time of purchase, the type of ticket or the requirements for each individual event. If you do not find the box next to the ticket, it means that the service is no longer available. You will however find the expiry date of the service indicated when you enter your request.
Within your request, in the "My Requests" section in your Profile, you will find next to your ticket the words "Resale successful". For further details please refer to the email you will receive for each resold ticket.
At the time of your request, you can decide whether to confirm the automatic deadline offered by the system or to choose an earlier customised date. The deadline of your request will be displayed in the "My Requests" section in your Profile. You will receive an email notification when the deadline is selected and if the resale service is still open you can make a new request.
If all tickets in an order are already subject to a request or if the resale service is not active, you will not be able to resell the ticket.
No, through the resale service the old ticket is cancelled and a new ticket is reissued. If a ticket has been correctly resold, it will be cancelled and can no longer be used to access the event.
If your ticket cannot be resold, we will send you an email with all the information you need.
Yes, your request can be cancelled at any time in the "My Requests" section in your Profile. You will have to click on the "Resale request cancelled" button next to the ticket you want to keep.
Are you organising an event and would like to put tickets on sale?
Contact us to find out how we can help you sell your tickets.